Customer service impacts brand choice and loyalty up to 96% 1. Creating satisfactory customer experience starts with well-connected applications. Unifying your sales and marketing teams for a complete view of your customers is of the utmost importance which could help you know all the interactions in between them so as to create a smooth experience for your customers – whether they are responding to your marketing campaigns or speaking with your sales team. Come join our exclusive lunch seminar to learn how the latest Microsoft Dynamics solutions and key trends that drive the adoption of marketing automation, and how innovative technologies can help predict customer behavior, increase customer intimacy and enhance customer experiences with AI and Chat-bot technologies.