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The nature of services and the pace of change have shifted dramatically in recent years, and mastering the traditional aspects of service delivery will no longer be enough. To seize the opportunities, companies must learn to tap the potential for service innovation made possible by four evolving trends which are 1.) Higher customer expectations, 2.) The rise of the mobile Internet, 3.) Big data and advanced analytics and 4.) The Internet of Things as well in accordance with McKinsey’s recent article. New digital upstarts are threatening the bottom lines, growth prospects, and even business models of traditional service providers. It’s time for incumbents to innovate - or be left behind.
This year, the summit carries the theme of “Seizing Opportunity From Digital Disruption”. Targeting 250+ C-level delegates across the industries in Hong Kong, this premier annual CIO event dedicates in optimizing delegates’ business information technology management with a new strategic outlook.
Conference topics highlight:
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Rethinking Strategy for an Age of Digital Disruption
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Creating an Agile Enterprise
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Building a Business-driven Infrastructure for the Software-defined Enterprise
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The Strategic Value of Data through Business Analytics
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Data Centre Strategies for the Digital Enterprise
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Beyond Mobility – Innovation in a Connected World
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The Challenge of Enterprise Security Today and Into the Future
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Innovation and Engagement In The All Wireless Workplace
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Protecting Data in a Mobile First, Cloud First World
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Embracing Omnichannel Fulfillment Strategies to Exceed Customer Expectations
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Technology is Business – Moving Technology Forward
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Develop a Sound Digital Intelligence Strategy
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...and more
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